Payment and dispatch

IMPORTANT NOTE: SHIPPING PAUSE
From December 19, 2024, to January 1, 2025, no shipments will be processed. Orders placed in that period will only be processed starting January 2, 2025.

DISPATCH CONDITIONS

Delivery is made within Germany and - with the exception of the natural latex mattress - to the following countries*: Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg and Netherlands. 

Orders to Switzerland can only be placed via our Swiss Shop.

For orders to the UK, please visit our UK Shop. 

There are no partial deliveries. If an order contains several goods, these will generally be shipped together. We are entitled to make partial deliveries at our own discretion, insofar as this is reasonable for you.

*No delivery is made to the following regions: 

- Denmark: Ærø, Anholt, Bornholm, Fanø, Faroe Islands, Fur, Greenland, Hirsholmene, Læsø, Samsø, Sejerø

- France: Corsica, Île d'Aix, Île-d'Arz, Île de Batz, Île de Bréhat, Île de Groix, Île-aux-Moines, Île de Molène, Île de Noirmoutier, Île d'Oléron, Île de Ouessant, Île de Ré, Île de Sein, Île d'Yeu 

- Germany: Hiddensee, North Frisian Islands, East Frisian Islands, Helgoland, Neuwerk, Chiemsee

- Italy: Pontine Islands, Sardinia, Venetian Lagoon, Elba and Tyrrhenian Islands, Tremiti Islands, Islands in the Gulf of Naples, Island Groups around Sicily

- Netherlands: Marken, West Frisian Islands

MATTRESS DELIVERY

We deliver our natural latex mattress to the following countries*: Austria, Belgium, Czech Republic, France, Germany, Italy, Luxembourg and Netherlands. The shipping of the natural latex mattress is free of charge.

DISPATCH COSTS (INCLUSIVE OF LEGALLY APPLICABLE VAT)

Domestic deliveries (Germany)
We charge shipping costs (with exception of the mattress) on the basis of the order value (gross product value):

Gross product value up to 79,99 € = 7,90 €
Gross product value from 80,00 € = 11,90 €

Deliveries to foreign countries
We charge a flat shipping fee (with exception of the mattress) for international deliveries:

Belgium: 14,90 €
Denmark: 14,90 €
France: 20,90 €
Italy: 20,90 €
Luxembourg: 14,90 €
Netherlands: 14,90 €
Austria: 14,90 €
Czech Republic: 20,90 €

GIFT VOUCHERS

Gift vouchers are sent exclusively by e-mail. Therefore, we do not charge any shipping costs for gift vouchers.

DELIVERY PERIODS

Unless otherwise specified in the quote, domestic delivery (Germany) shall be made within 1-3 days, for deliveries abroad within 3-6 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries and order processing are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time. 

ALL DELIVERIES ARE MADE CLIMATE NEUTRALLY WITH

After shipping, you will receive an e-mail from the respective parcel service with your package number for tracking purposes.

You have the following change options in the shipment tracking:
- Change delivery date
- Select a neighbor
- Signature release authorization
- Select a Pickup Parcel Shop

PAYMENT

Accepted payment options
- Prepayment via transfer
- Payment by invoice (via Klarna)
- Payment by instalment purchase (via Klarna)
- Payment via direct debit (via Klarna)

via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express

via Stripe:
- Payment via credit card
- Payment via Google Pay
- Payment via Apple Pay
- Payment by eps bank transfer (exclusively for orders from Austria)

Further details on payment
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

Bank details

You will find our bank details in the order confirmation e-mail.

If you have any questions, you can find our contact details in the imprint.